i can tell you from my own personal experience, it was two weeks before i received an answer. i was writing all the names of those listed as being somebody.
VictorT Unoboonex, the lady whose name starts with an "L". i was writing two or three emails a day to just one of these people. finally i got a response. it was involving the same thing licenses. it was resolved after two weeks, but that is a terrible feeling, not being able to get in touch with anybody. i agree with you these guys see more should employ a few more people. i for one would be willing to answer technical questions that were related to licenses and licenses binding to domain names. there are a lot of things that we are in control of, that is not one of them. once this license registers to a domain, they have to physically make the change in the database.

i would like to see some changes in this regard as well.

later,
DosDawg