Boonex support ??
I listen a lot of people complaining after boonex.
I can say that for all e-mail and request like "it's not working", i understand a bit that boonex don't answer, we are enought client to show that's work and that if someone is not able to make the script working, he have to look himself before complaining.
After, boonex is selling script and people are awaiting some minimum support.
How many people are working in boonex?
Why one or two of them are not in charge for question and helping custommer ?
Some of us are living because of boonex script, and it's such a trouble for us to have website down because of boonex reactiity (it's 4 day now i asked for my licenses to be transfert in my news domain, 4 day that I am at work pressing refresh and being not creative at all ... my boss appreciate, me less).
Why not increasing the price of the scripts for adding the support price ?
Or to put a payed phone number for people in pannic ?
We all human and when we spend money, we are awaiting to be able to do somethink with our new tool.
I don't ask new request from boonex,or to include payed mod in free version, but I ask to have an answer faster than 2 weeks for a working website.
What do you think about that, does i am just nervous because of my own actual situation or do you think so that boonex's service is not as it has to be ?
The new Dolphin solution is powered by UNA Community Management System.
VictorT Unoboonex, the lady whose name starts with an "L". i was writing two or three emails a day to just one of these people. finally i got a response. it was involving the same thing licenses. it was resolved after two weeks, but that is a terrible feeling, not being able to get in touch with anybody. i agree with you these guys see more
We are sorry for the inconveniences and that you didn't get an answer from us.
Yes, we acknowledge that our support not so fast as we wish but we're doing our best to improve it and our omission is that we didn't specify on our contact page that problems with licenses should be reffered to the sales@boonex.com mail box not to support.
Please, take our apologies and your Dolphin license has been re-registered.
Let me know if you need any help.
Regards, LyubovL.
Can't you add on our "My license" a button to change the domain, like it we will not have to disturbe your team when we want this kind of change (for exempe)
Sorry for Ray licenses, but you didn't tell anything about your Ray licenses, the Dolphin license is mentioned in your message, sorry :(
Now Ray licenses are re-registered as well. Let us know if you need any help.
And yes, i am employ to take care of some website done with some boonex base, and the money i receive every end of month allow me to live.
I know these guys like making there own software and all, but in my opinion something like kayako's esupport (http://www.kayako.com) would be very helpful for this. It can handle tons of support tickets with as many different departments as you want. You can see more