Fatal error: during installation

I am a beginner with some expertise in webdesinging using templates but I can do some designs after following any tutorial.

Here my problem is in the installation process. Initially I have tried to install using Softaculous but it returns error as per following -

Fatal error: Call to a member function getRow() on null in /home/hdin12/public_html/MYDOMAIN/dolphin/inc/utils.inc.php on line 447


I tried to access http://MYDOMAIN/dolphin/administration/ or any other way like http://MYDOMAIN/  it returns the same error.

To fix I have contacted our hosting company and they have asked to try by manual process to install Dolphin but it returns the same error message. After reading many questions which are just like my situations, I have asked the hosting company to check the no. of connections per session. As per their response, there is nothing like any no. of connections setting/controlling factor in their side. Later they have asked me to wait and they will install on behalf of me. They did but the same error message is there. They have asked me to contact the developer to fix the problem as this is third party software by following message:


"The error is still there. This is related to some coding as we have not set any limitation related to MySQL. Also, Dolphin is a third party tool and beyond our support criteria. We request you to contact your developer for further assistance on this."


To fix the same, l have already followed following two solutions but not helped.


https://www.boonex.com/forums/topic/Fatal-error-inc-utils-inc-php-on-line-447.htm
https://www.boonex.com/forums/topic/I-done-update-and-getting-this-error-now.htm


Please help fix the problem.

 

File is attached herewith.

The line 447 is here under.

$aRealRecipient = $GLOBALS['MySQL']->getRow("SELECT * FROM `Profiles` WHERE `Email`='" . process_db_input($sRecipientEmail, BX_TAGS_NO_ACTION, BX_SLASHES_NO_ACTION) . "' LIMIT 1");

utils.inc.php · 51.1K · 161 downloads
Quote · 24 Jul 2016

Check the Profiles table to see if the row was inserted probably at the time of installation.  My guess is that SQL server had an issue at installation time.  If you can not do this type of work, send me  PM and I will take a look-see.

Geeks, making the world a better place
Quote · 24 Jul 2016

 

Check the Profiles table to see if the row was inserted probably at the time of installation.  My guess is that SQL server had an issue at installation time.  If you can not do this type of work, send me  PM and I will take a look-see.

 Probably I cannot do that. I am sorry but I am not technical/expert. Being non-paid member, I cannot send PM to you. Once I have sent but probably not succeeded. Can you please help ?

Thank you very much.

Quote · 24 Jul 2016

If you still need a hand i can take a look as well..  

you can contact me via Skype or live chat on my site down below.

https://dolphin-techs.com - Skype: Dolphin Techs
Quote · 26 Jul 2016

We lost connection...  will be up for another 30 minutes or so.

https://dolphin-techs.com - Skype: Dolphin Techs
Quote · 26 Jul 2016

 

We lost connection...  will be up for another 30 minutes or so.

 I am sorry for the inconvenience. There is power failure in our locality. I really feel annoyed to our such poor infrastructure. I will try to get in touch as soon as possible once it restores. 

Quote · 26 Jul 2016

May I expect someone's help in installation of Dolphin?

I am helpless. My hosting company is not supporting anymore now.

Quote · 27 Jul 2016

i  will be on chat later if you want to finish

https://dolphin-techs.com - Skype: Dolphin Techs
Quote · 27 Jul 2016

 

i  will be on chat later if you want to finish

 Yes, but not knowing the timing at which time you will be available.

As it is 11pm now here.  I request to give me any probable time from now. You can give me your local time. I will convert it to mine. I will wait now for few minutes to know the timing. Or after 8hrs now, I will try to be online. Unfortunately many times we have power failure problems in our locality.

Quote · 27 Jul 2016

OK, I will send you a PM with an off-ste address.

Geeks, making the world a better place
Quote · 27 Jul 2016
 
 
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