chat area not connecting on my site

Hello,

Not sure if there are any problems that others are or may be having but it seems that my chat area not connecting? What needs to be done?

Thanks for all replies.

If you are talking about the AV Chat module, you need to make sure your RMS is configured properly. If you have shared hosting, ask your host to assist you.

 Could you elaborate at all on this? Thank you

Three reasons I've found for the chat module to not load:

• RMS is enabled (under Admin Panel > Modules > Flash > Settings ("Use RMS" is checked)), but either not setup or the media server is unavailable.
• There's a JavaScript or some other error with the template. Turn off the JavaScript cache and compression options (Admin Panel > Tools > Cache > Settings) and see if it loads.
• Flash app files are corrupted. In that case, replace the /flash/modules/chat files.

But to better help, some more information is needed. What exactly is the problem - is there a spinning circle, or is the chat app missing entirely from the page? Is this for the main chat module, or the IM? Usually, the same three above apply to both.

Thank you all for the response. I will check things over. It had worked early on, not too long ago when I had my site upgraded.

Nathan,

There is a white screen with a circular in the center that reads, loading and than connecting. All within the chat-room area, It worked not too long ago. I did check out what you have mention and still the same thing happening? How do I go about replacing the /flash/modules/chat files?

Is RMS enabled under Admin Panel > Modules > Flash Apps > Settings? If so, uncheck the Use RMS box, save, and load the chat. If it still doesn't work, also disable the cache and compression options under the cache settings.

That did it! It's working again Nathan! Thank you very much for your help!

Which one was it? If for RMS, and you do have RMS access with your host, make sure to contact them and see if the server is up and the domain is whitelisted. If not, RMS requires a separate media server to work - if Dolphin can't connect to one, it won't fall-back to the basic version.

Either way, glad it's working now.

 I had you on my RMS which changed recently...

Most of my free customers contacted me. I guess you forgot. It was so long ago.

Hey Newton! How's it going? At my age, there isn't too many things that I can remember. Yes it has been awhile. Hope all is okay in your part of the country? Been going thru much on this end if you know what I mean?

Take Care Buddy!