Andrew Boon
I really didn't mean to display any kind of negative attitude. Sorry if it seemed to be that way. In this exchange I am trying to talk to both you and anyone who reads it potentially - and explaining my ideas to clear things up.

Subscriptions is going to be one of the options, and there will be people - both clients and vendors - who would benefit from such options. I see it as a positive development and not at all as another way to "milk" community. I see forums posts where clients see more are complaining about lack of attention from vendors and I understand where it comes from.

As for product and support... we have done quite a bit in recent months to address both - we have live support chat where we actually respond within a few hours on average. We released the new DolphinPro 7.2 and rearranged development to push 7.3 earlier than planned. We also released a service update to address and urgent bugs. The long-awaited responsive design is finally there and we're adding a new Chat with 7.3. I believe that Dolphin is by all means #1 in the industry and our current support and development is among the most efficient.

And still, I assure you that your feedback, critique and input is very much appreciated.
Spinetta
Well, you asked for feedback & that is my feedback; and it's coming from someone that has been in this industry just about as long as you have. It is a VERY BAD idea. I'm sorry but the potential for abuse is HUGE. Unless you're planning on actually moderating the market and keeping it under control, I see this blowing in your face Andrew.

Please understand that my frustration with you & Boonex as a whole is entirely born out of 10 years of loving this product, despite it's numerous flaws. see more There is no consistency with the code, or the database structure. When you get under the hood it looks like a bunch of amateurs slapped a ton of scripts together & prayed it would work. That's what I meant by "poor quality control". QA is a HUGE part of software development and you guys never do it. In fact, I'm still running 7.0 because I know better than to upgrade when you release something, it usually takes a few years for you get the bugs out. Hell it's been 10 & Orca STILL doesn't work.

So far as subscription anything on this site, my answer is a loud and resounding NO. By moving the licenses to subscription you insured I'll never buy another, even if you somehow manage to regain the trust you lost the last time you decided to modify the licenses.

I completely agree that Dolphin is the best on the market, as I said, but it's reputation is crap. Like I also said, search around. Feedback for this product is not hard to find. Good feedback, anyone saying anything good about it at all however, is very fleeting.

You issue is not pricing & it never has been. Your issue is a complete lack of support & crappy attitudes from your staff. To be blunt (ok, more blunt) you make us feel like freeloaders. And we're not. We paid you fortune.

On a side note, you really need to explain what "DolphinPro" and "Trident" and all these new buzzwords mean. You've made a lot of changes, that much is true & I'm glad to see some forward motion here however you changed so much that even your veterans are confused and uncertain as to the future of this company....which is likely why none of us are buying.

What is "DolphinPro" and how does it differ from Dolphin? What is "Trident"? I thought that was new version of Dolphin, as that was said at some point but at this point I have no clue what it's even supposed to be. I'll tell you the way it's been presented it looks a Dolphin clone that you're going to have separate licensing for. Like I said, milking customers. When I buy a LIFETIME license for something, this is exactly what I expect to get.
Spinetta
The bottom line is that there is already so much abuse on the Market, abuse that's been there since the ZZZ sites that has never been dealt with I have little faith this is going to work. It would require constant supervision and strict policies that are actually enforced.
Andrew Boon
I agree. And as any continuous work that is to be done it has to be backed by sustainable revenue that covers the cost. Subscriptions would be the way to arrange it. We plan the subscription-based products to be reviewed and supervised strictly, since the payments would go through us and we must ensure quality.
Spinetta
If it means the market's going to be cleaned up, as in honestly cleaned up then I'm much more open to the idea. In any case, please don't take my blunt nature as ungrateful or unappreciative. I code as well & know full well how much work has gone into Dolphin, Oraca and Ray to become what they are today and they are great, could be better but compared to virtually any of the others on the market that allow self-hosting it is hands down the best. My users love it, I just get tired of beating my see more head against it (I was in the process of trying to move it to new server as we've been talking...stilling fighting with it. LFD has decided it's bad thing for some reason. Keeps killing sql.)
Andrew Boon
I appreciate the blunt nature of your feedback. Easier to process and understand this way. Thank you! ;)
Spinetta
It's rare that I get thanked, I usually piss people off LOL Thank you for at least listening.
geek_girl
"We plan the subscription-based products to be reviewed and supervised strictly, since the payments would go through us and we must ensure quality."

I doubt if the vendors are going to like this. Most vendors want the payments to be handled by them; now Booenx is going to be the man-the-middle? Some vendors have already moved their products outside of the Market and more may follow.
Andrew Boon
Yes. They won't like it. I know for sure though that it would increase sales significantly. Frictionless billing is what made Apple App Store so successful.

"The average rate of cart abandonment in 2015 is 68%." - this can be halved if billing is done through one-click order billed to preset card. It's even more pronounced in Boonex Market, because every vendor has their own separate checkout, so shopping cart has be checked-out in stages. Theoretically, we should be able to DOUBLE see more checkout success. Refunds on subscriptions are only given in cases of approved stolen-card cases, which is handled by PayPal and Stripe quite efficiently. So, at the end of the day, even if vendors only try this with a few products, they may end up seeing the benefits and then expand.
Andrew Boon
You should try 7.2.x. It is by all means a MUCH more polished product than 7.0. In fact 7.0 was a big core update that had to come out quite "raw". 7.1 and 7.2 were evolutionary and stabilised the platform significantly.

Also give our support a second chance. In last 4-5 months we have been attending to every single support request with an average response time of 6 hours. All through email and online chat.

And as for DolphinPro and Trident - we have announced before and re-confirmed see more a few times that if you have a license for Dolphin, even if you bought it for $99 or whatever - you will still forever be able to use DolphinPro or Trident without paying for the license again. It is a lifetime license, and it does cover all future versions and iterations. The new names are not for new licensing - they are for product differentiation and marketing purposes.
Doc
Dude, My support emails take about 2 or 3 days round trip just to get back to me.. and that's on trivial matters. I'm trying to evaluate this thing so we can actually buy a subscription for our club, but if I can't even get simple stuff handled, what's the point. We want to move to a paid membership setup, but I looked in the forums about it, and a request to fix this module (money maker for customers) is only met with impudence and a blasé attitude. It took you guys over 2 weeks to add Captcha see more to it. That kind of response is not a confidence builder for a customer that is deciding on if he should come back and try this new version.
Andrew Boon
Thank you for feedback. I've looked into your conversion with us. It is indeed going slower than most, because it is assigned to AlexT and he's a bit overloaded, bust still trying to fit it within 48 hours. Also, please check - there's an unanswered email we've sent you a few days ago.
TravelNotes
You're fighting your corner well, Andrew. Kudos for that!
TravelNotes
Every time Dolphin upgrades it's becoming a real pain going through all the market modules to see if they are keeping up.

One has, another hasn't.

Some module version numbers change, others don't.

Updated dates on the modules may be altered without any clue as to whether certain files need to be uploaded again, or not.

If anyone is considering purchasing Dolphin, I would have to advise them to think very carefully about whether the out of the box package does everything they want.

Using see more the module marketplace is both costly and very time consuming. Add to that any customisation you might want to make, and you could find yourself permanently in development; or slowly going bald through periodically tearing your hair out.

How can people concentrate on building a community if they have to keep fixing the back-end?

https://www.boonex.com/forums/topic/Upgrading-Dolphin-is-a-Pain.htm
 
 
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