Video Processing does not work forum searches fail

My videos stay in "Processing".  I have changed the permission to 777 on the ffmpeg file (prob typed that file name wrong).  I have ensured my cron operates and tried firing in manually.  I have unchecked the H264 codec (prob named that wrong too).  I have cleared the cache.  I do receive periodic emails from the cron job daily.  The cron job fires every minute.  The feature used to work a long time ago.  Perhaps maybe before changing templates?  I have read Zarcons tutorial on these related issues but can not relate a posing problem since my cron does work.  I changed the template to UNI and still a no go.  I run 7.1.4.  I have read tons of people  having this same issue with only a few who found answers with the above things I've tried.

If you need a hand i can take a look.. 

Let me know what you need dolphin_jay I would be glad to accept some help.

Never heard back from you on this. I'm still lost on this. I only offer YouTube embed on the site still until I figure out why videos never process. I think the upgrade to 7.1.0 might have initiated this for me. Could be wrong. Eventually the video fails once it never processes. Let me know or anyone else reading if you have a thought please share. Thanks.

How was your site installed?  Grab the 7.1.4 zip file and upload the ffmpeg.exe using ftp if possible with transfer specifically (don't use auto) set to binary, make sure the file permission is set to 777 after it is uploaded.

Yes, it could be the 7.1.0 upgrade is to blame; it could have broken something.  Let me know if it is still broken after replacing ffmpeg.exe

I've already done that as well unfortunately. Everything you said to the detail. My site was installed manually by myself. I did not use an auto installer or anything like that. Does ffmpeg.exe associated with the flash uploader and the regular uploader?

@myhuntprofile, I'll be glad to help you troubleshoot this.

The uploader just uploads the file from your computer to the server and sets things in motion.  I can not remember if you said that video embedding worked.  ffmpeg is used to process the embeds as well and is responsible for creating the thumbnail associated with an embedded video.  ffmpeg is also use for sounds processing; so if you can process a sound/music file but not a video that may help track down the problem

Hopefully Newton can discover what is wrong.

You said that you receive periodic reports, but do you also receive any emails with FFmpeg output? If so, please check these emails for any errors or warning messages at the bottom, and post them here.

That would be great and more than appreciated. Just let me know any direction I need to go. I am working all this week so my communications may be a little more spaced than usual but I will reply daily.  I am familiar with code and do alright with instructions I think.

You said that you receive periodic reports, but do you also receive any emails with FFmpeg output? If so, please check these emails for any errors or warning messages at the bottom, and post them here.

I do not receive any emails with FFmpeg output. I only get the periodic which sometimes sends weird emails that has different ratios each time. I get the normal mailing of telling me number of deleted sessions etc but sometimes a cron error might just say "13:6" or "20:1" etc.

My site does not use sounds so I have never tried them. My only method of adding videos right now is the YouTube embed which works well.

 Send SSH access to me, and site info PM please.

I too am off and on tonight. So communications will be varied times.

FTP ok? I really don't use SSH but I could activate it I suppose. I will get back with you tomorrow evening. Off to bed right now. Thanks for this.

 SSH is needed for troubleshooting this problem.

Tomorrow works best for me too.

For those with video processing problems, SSH is vital to find problems easy.

This is an example of a video upload and processing by ffmpeg, the video is edited for time. The process of the video takes some time.

[edit] this shows 7.0.9, but still relevant 

https://www.youtube.com/watch?v=8uUWxNMUj8Q

Thanks for that cool video Newton of explanation on the issues. You have a lot of good videos. Sent you a message.

 OK, big issue is, some of your Boonex modules are still 1.0.9 versions which are for 7.0.9, your at 7.1.x

You have mail.

Looks like they are all updated except photos, videos, and profiler. Not sure why only those 3 when 4 versions of 7.1.x have been upgraded each time?

Now the question is...

Can the current videos, you tubes only which is good, be backup up from the database and imported back into a working 7.1.x video module? I have never done that..

The video or old modules would have to be uninstalled to fix.

I would rename the data directory for videos under the flash directory so that uninstalling does not delete the video and thumbs.

 good thought

Likewise we need to do this for the photos module? A way not to lose all of my photos.

 Yes - these tables:

sys_albums, sys_albums_objects, RayVideoFiles, and (if any videos were uploaded in a module) the video table for the module.

I made the mistake of just backing up the folder with all of the video files. I ended up having to re-upload all of my videos (162) so that the database tables would be correct. Same for Photos and sounds.

 Well, the photos work.

I don't think so, but, for compatibility, I would fix all the modules.

video processing the contiuning nightmare.....LOL

yeah I'm still having problem so if someone can find a solution it would be very helpfu...

Thanks for this ProfessorSr.

What is yours doing?

 yes, thanks.

@myhunt, I got the message and I will get more time in the AM.

 I thought it was your host wouldn't allow ffmpeg to run.

OK, at wits ends here with this problem. This is one I have not come across until now.

Working on this site, I found several of the modules were still actually the 1.0.9 versions from 7.0.9.

Video, sounds, simple messenger, polls and just a few others.

Myhunt didn't realize these modules were the old versions.

see image below

Realizing these were old modules, I unistalled the video module preparing to upload the new module from a local zip.

To my surprise when the module was removed and the list refreshed, the video module number(s) change to the current version(s.)  

For the video module, it did fix the upload process but they still do not process.

The non media modules changed out fine when removed and reinstalled.

Now we are at:

• myhunt missed that  I didn't remove the sounds module, so a sound was uploaded and plays...
• the sound will play because it is not processed
• the sound will play in the HTML5 module

All settings are good> cron, permissions, etc..(cron works, site maintenance messages come nightly)

Still no videos process. 

My next step is to remove the old sound module and replace, I can bet after this the sounds will no longer work because ffmpeg never runs.

Thoughts:

1. ffmpeg might be old version
2. how did this happen with an "upgrade"
3. are there other methods to check this

I have removed the sounds module and reinstalled. Sounds version number updates just by clicking uninstall and reinstall.  Sounds still work and process to "public sounds". Good news or just more confusing?

Also processing a sound just sent me a ffmpeg email. Here it is.

ffmpeg version 0.10 Copyright (c) 2000-2012 the FFmpeg developers
  built on Feb  2 2012 01:28:23 with gcc 4.4.3
  configuration: --extra-ldflags=-static --extra-cflags=-static --enable-static --disable-shared --enable-ffplay --disable-ffprobe --disable-ffserver --enable-runtime-cpudetect --enable-memalign-hack --enable-version3 --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libx264 --enable-libtheora --enable-libvorbis --enable-libmp3lame --enable-libxvid --enable-libvpx --enable-gpl --enable-nonfree --enable-pthreads --enable-libopenjpeg --enable-zlib --enable-bzlib --enable-libxavs --enable-libdirac --enable-libschroedinger --enable-libvo-amrwbenc --enable-libfreetype --enable-libnut --enable-libspeex --enable-libaacplus --enable-libfaac --enable-small --enable-libass --enable-libdc1394 --enable-librtmp --enable-openssl --enable-frei0r --enable-libopencv
  libavutil      51. 34.101 / 51. 34.101
  libavcodec     53. 60.100 / 53. 60.100
  libavformat    53. 31.100 / 53. 31.100
  libavdevice    53.  4.100 / 53.  4.100
  libavfilter     2. 60.100 /  2. 60.100
  libswscale      2.  1.100 /  2.  1.100
  libswresample   0.  6.100 /  0.  6.100
  libpostproc    52.  0.100 / 52.  0.100
[mp3 @ 0xb1cbba0] max_analyze_duration 5000000 reached at 5015510
[mp3 @ 0xb1cbba0] Estimating duration from bitrate, this may be inaccurate
Input #0, mp3, from '/home/www/myhuntprofile.com/flash/modules/mp3/files/2':
  Metadata:
    encoded_by      : Lavf52.31.0
  Duration: 00:01:19.20, start: 0.000000, bitrate: 128 kb/s
    Stream #0:0: Audio: mp3, 44100 Hz, stereo, s16, 128 kb/s
Output #0, mp3, to '/home/www/myhuntprofile.com/flash/modules/mp3/files/2.mp3':
  Metadata:
    TENC            : Lavf52.31.0
    TSSE            : Lavf53.31.100
    Stream #0:0: Audio: mp3, 44100 Hz, stereo, s16, 192 kb/s
Stream mapping:
  Stream #0:0 -> #0:0 (mp3 -> libmp3lame)
Press [q] to stop, [?] for help
size=     129kB time=00:00:05.45 bitrate= 193.0kbits/s    
size=     326kB time=00:00:13.87 bitrate= 192.4kbits/s    
size=     524kB time=00:00:22.30 bitrate= 192.2kbits/s    
size=     700kB time=00:00:29.85 bitrate= 192.2kbits/s    
size=     882kB time=00:00:37.59 bitrate= 192.1kbits/s    
size=    1072kB time=00:00:45.71 bitrate= 192.1kbits/s    
size=    1213kB time=00:00:51.72 bitrate= 192.1kbits/s    
size=    1345kB time=00:00:57.33 bitrate= 192.1kbits/s    
size=    1536kB time=00:01:05.48 bitrate= 192.1kbits/s    
size=    1654kB time=00:01:10.53 bitrate= 192.1kbits/s    
size=    1784kB time=00:01:16.06 bitrate= 192.1kbits/s    
Truncating packet of size 1024 to 565
Truncating packet of size 1024 to 1
size=    1858kB time=00:01:19.22 bitrate= 192.1kbits/s
video:0kB audio:1857kB global headers:0kB muxing overhead 0.035972%
ffmpeg version 0.10 Copyright (c) 2000-2012 the FFmpeg developers
  built on Feb  2 2012 01:28:23 with gcc 4.4.3
  configuration: --extra-ldflags=-static --extra-cflags=-static --enable-static --disable-shared --enable-ffplay --disable-ffprobe --disable-ffserver --enable-runtime-cpudetect --enable-memalign-hack --enable-version3 --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libx264 --enable-libtheora --enable-libvorbis --enable-libmp3lame --enable-libxvid --enable-libvpx --enable-gpl --enable-nonfree --enable-pthreads --enable-libopenjpeg --enable-zlib --enable-bzlib --enable-libxavs --enable-libdirac --enable-libschroedinger --enable-libvo-amrwbenc --enable-libfreetype --enable-libnut --enable-libspeex --enable-libaacplus --enable-libfaac --enable-small --enable-libass --enable-libdc1394 --enable-librtmp --enable-openssl --enable-frei0r --enable-libopencv
  libavutil      51. 34.101 / 51. 34.101
  libavcodec     53. 60.100 / 53. 60.100
  libavformat    53. 31.100 / 53. 31.100
  libavdevice    53.  4.100 / 53.  4.100
  libavfilter     2. 60.100 /  2. 60.100
  libswscale      2.  1.100 /  2.  1.100
  libswresample   0.  6.100 /  0.  6.100
  libpostproc    52.  0.100 / 52.  0.100
[mp3 @ 0xb14dba0] max_analyze_duration 5000000 reached at 5015510
Input #0, mp3, from '/home/www/myhuntprofile.com/flash/modules/mp3/files/2.mp3':
  Metadata:
    encoded_by      : Lavf52.31.0
    encoder         : Lavf53.31.100
  Duration: 00:01:19.22, start: 0.000000, bitrate: 192 kb/s
    Stream #0:0: Audio: mp3, 44100 Hz, stereo, s16, 192 kb/s
Output #0, ogg, to '/home/www/myhuntprofile.com/flash/modules/mp3/files/2.ogg':
  Metadata:
    encoded_by      : Lavf52.31.0
    encoder         : Lavf53.31.100
    Stream #0:0: Audio: vorbis, 44100 Hz, stereo, s16, 192 kb/s
Stream mapping:
  Stream #0:0 -> #0:0 (mp3 -> libvorbis)
Press [q] to stop, [?] for help
size=      78kB time=00:00:06.33 bitrate= 101.4kbits/s    
size=     241kB time=00:00:13.71 bitrate= 144.2kbits/s    
size=     361kB time=00:00:19.30 bitrate= 153.3kbits/s    
size=     524kB time=00:00:26.77 bitrate= 160.2kbits/s    
size=     645kB time=00:00:33.28 bitrate= 158.8kbits/s    
size=     803kB time=00:00:39.41 bitrate= 166.8kbits/s    
size=     925kB time=00:00:46.36 bitrate= 163.4kbits/s    
size=    1046kB time=00:00:51.35 bitrate= 166.9kbits/s    
size=    1204kB time=00:00:58.43 bitrate= 168.7kbits/s    
size=    1328kB time=00:01:04.06 bitrate= 169.9kbits/s    
size=    1484kB time=00:01:11.54 bitrate= 170.0kbits/s    
size=    1647kB time=00:01:18.96 bitrate= 170.9kbits/s    
Truncating packet of size 1024 to 962
Truncating packet of size 1024 to 1
size=    1711kB time=00:01:19.22 bitrate= 176.9kbits/s
video:0kB audio:1696kB global headers:4kB muxing overhead 0.694299%
ffmpeg version 0.10 Copyright (c) 2000-2012 the FFmpeg developers
  built on Feb  2 2012 01:28:23 with gcc 4.4.3
  configuration: --extra-ldflags=-static --extra-cflags=-static --enable-static --disable-shared --enable-ffplay --disable-ffprobe --disable-ffserver --enable-runtime-cpudetect --enable-memalign-hack --enable-version3 --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libx264 --enable-libtheora --enable-libvorbis --enable-libmp3lame --enable-libxvid --enable-libvpx --enable-gpl --enable-nonfree --enable-pthreads --enable-libopenjpeg --enable-zlib --enable-bzlib --enable-libxavs --enable-libdirac --enable-libschroedinger --enable-libvo-amrwbenc --enable-libfreetype --enable-libnut --enable-libspeex --enable-libaacplus --enable-libfaac --enable-small --enable-libass --enable-libdc1394 --enable-librtmp --enable-openssl --enable-frei0r --enable-libopencv
  libavutil      51. 34.101 / 51. 34.101
  libavcodec     53. 60.100 / 53. 60.100
  libavformat    53. 31.100 / 53. 31.100
  libavdevice    53.  4.100 / 53.  4.100
  libavfilter     2. 60.100 /  2. 60.100
  libswscale      2.  1.100 /  2.  1.100
  libswresample   0.  6.100 /  0.  6.100
  libpostproc    52.  0.100 / 52.  0.100
[mp3 @ 0xa4bbba0] max_analyze_duration 5000000 reached at 5015510
[mp3 @ 0xa4bbba0] Estimating duration from bitrate, this may be inaccurate
Input #0, mp3, from '/home/www/myhuntprofile.com/flash/modules/mp3/files/3':
  Metadata:
    encoded_by      : Lavf52.31.0
  Duration: 00:01:19.20, start: 0.000000, bitrate: 128 kb/s
    Stream #0:0: Audio: mp3, 44100 Hz, stereo, s16, 128 kb/s
Output #0, mp3, to '/home/www/myhuntprofile.com/flash/modules/mp3/files/3.mp3':
  Metadata:
    TENC            : Lavf52.31.0
    TSSE            : Lavf53.31.100
    Stream #0:0: Audio: mp3, 44100 Hz, stereo, s16, 192 kb/s
Stream mapping:
  Stream #0:0 -> #0:0 (mp3 -> libmp3lame)
Press [q] to stop, [?] for help
size=     148kB time=00:00:06.26 bitrate= 192.9kbits/s    
size=     268kB time=00:00:11.38 bitrate= 192.5kbits/s    
size=     388kB time=00:00:16.50 bitrate= 192.3kbits/s    
size=     508kB time=00:00:21.62 bitrate= 192.3kbits/s    
size=     623kB time=00:00:26.56 bitrate= 192.2kbits/s    
size=     741kB time=00:00:31.58 bitrate= 192.2kbits/s    
size=     879kB time=00:00:37.48 bitrate= 192.1kbits/s    
size=     996kB time=00:00:42.44 bitrate= 192.1kbits/s    
size=    1114kB time=00:00:47.51 bitrate= 192.1kbits/s    
size=    1242kB time=00:00:52.97 bitrate= 192.1kbits/s    
size=    1364kB time=00:00:58.14 bitrate= 192.1kbits/s    
size=    1563kB time=00:01:06.66 bitrate= 192.1kbits/s    
size=    1690kB time=00:01:12.07 bitrate= 192.1kbits/s    
size=    1819kB time=00:01:17.58 bitrate= 192.1kbits/s    
Truncating packet of size 1024 to 565
Truncating packet of size 1024 to 1
size=    1858kB time=00:01:19.22 bitrate= 192.1kbits/s
video:0kB audio:1857kB global headers:0kB muxing overhead 0.035972%
ffmpeg version 0.10 Copyright (c) 2000-2012 the FFmpeg developers
  built on Feb  2 2012 01:28:23 with gcc 4.4.3
  configuration: --extra-ldflags=-static --extra-cflags=-static --enable-static --disable-shared --enable-ffplay --disable-ffprobe --disable-ffserver --enable-runtime-cpudetect --enable-memalign-hack --enable-version3 --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libx264 --enable-libtheora --enable-libvorbis --enable-libmp3lame --enable-libxvid --enable-libvpx --enable-gpl --enable-nonfree --enable-pthreads --enable-libopenjpeg --enable-zlib --enable-bzlib --enable-libxavs --enable-libdirac --enable-libschroedinger --enable-libvo-amrwbenc --enable-libfreetype --enable-libnut --enable-libspeex --enable-libaacplus --enable-libfaac --enable-small --enable-libass --enable-libdc1394 --enable-librtmp --enable-openssl --enable-frei0r --enable-libopencv
  libavutil      51. 34.101 / 51. 34.101
  libavcodec     53. 60.100 / 53. 60.100
  libavformat    53. 31.100 / 53. 31.100
  libavdevice    53.  4.100 / 53.  4.100
  libavfilter     2. 60.100 /  2. 60.100
  libswscale      2.  1.100 /  2.  1.100
  libswresample   0.  6.100 /  0.  6.100
  libpostproc    52.  0.100 / 52.  0.100
[mp3 @ 0x9b1fba0] max_analyze_duration 5000000 reached at 5015510
Input #0, mp3, from '/home/www/myhuntprofile.com/flash/modules/mp3/files/3.mp3':
  Metadata:
    encoded_by      : Lavf52.31.0
    encoder         : Lavf53.31.100
  Duration: 00:01:19.22, start: 0.000000, bitrate: 192 kb/s
    Stream #0:0: Audio: mp3, 44100 Hz, stereo, s16, 192 kb/s
Output #0, ogg, to '/home/www/myhuntprofile.com/flash/modules/mp3/files/3.ogg':
  Metadata:
    encoded_by      : Lavf52.31.0
    encoder         : Lavf53.31.100
    Stream #0:0: Audio: vorbis, 44100 Hz, stereo, s16, 192 kb/s
Stream mapping:
  Stream #0:0 -> #0:0 (mp3 -> libvorbis)
Press [q] to stop, [?] for help
size=      41kB time=00:00:04.56 bitrate=  73.7kbits/s    
size=     119kB time=00:00:07.96 bitrate= 122.2kbits/s    
size=     199kB time=00:00:12.05 bitrate= 135.4kbits/s    
size=     282kB time=00:00:16.53 bitrate= 139.9kbits/s    
size=     403kB time=00:00:20.99 bitrate= 157.1kbits/s    
size=     483kB time=00:00:25.36 bitrate= 156.0kbits/s    
size=     565kB time=00:00:29.44 bitrate= 157.1kbits/s    
size=     687kB time=00:00:33.91 bitrate= 166.1kbits/s    
size=     763kB time=00:00:38.38 bitrate= 162.7kbits/s    
size=     886kB time=00:00:42.86 bitrate= 169.3kbits/s    
size=     963kB time=00:00:46.65 bitrate= 169.2kbits/s    
size=     963kB time=00:00:48.28 bitrate= 163.4kbits/s    
size=    1046kB time=00:00:51.40 bitrate= 166.7kbits/s    
size=    1088kB time=00:00:53.07 bitrate= 168.0kbits/s    
size=    1126kB time=00:00:54.25 bitrate= 170.0kbits/s    
size=    1126kB time=00:00:55.36 bitrate= 166.6kbits/s    
size=    1164kB time=00:00:56.55 bitrate= 168.6kbits/s    
size=    1204kB time=00:00:57.89 bitrate= 170.3kbits/s    
size=    1204kB time=00:00:59.29 bitrate= 166.3kbits/s    
size=    1244kB time=00:01:00.12 bitrate= 169.5kbits/s    
size=    1286kB time=00:01:01.38 bitrate= 171.6kbits/s    
size=    1286kB time=00:01:02.80 bitrate= 167.7kbits/s    
size=    1328kB time=00:01:04.58 bitrate= 168.5kbits/s    
size=    1406kB time=00:01:07.65 bitrate= 170.2kbits/s    
size=    1484kB time=00:01:12.28 bitrate= 168.2kbits/s    
size=    1609kB time=00:01:17.80 bitrate= 169.4kbits/s    
Truncating packet of size 1024 to 962
Truncating packet of size 1024 to 1
size=    1711kB time=00:01:19.22 bitrate= 176.9kbits/s
video:0kB audio:1696kB global headers:4kB muxing overhead 0.694299%

Would I be correct in saying overwriting fresh 7.1.4 files into the video module would not effect data, or any uploaded comment, etc? It would only be effected once the module is uninstalled and reinstalled? Then I would need to follow the back up instructions and comments mentioned above in this thread.

 That's exactly what I did to back up your videos the first time; it works great.

I have fixed the video upload issue. I tried a ton of things but it seems like increasing my allotted RAM to a script from 512 to 1024 corrected the issue in my PHP configuration. In conjunction, I also extended max execution time for a script to run to 660 (an overkill number) but its working. I am on a VPS with 2.5GB (2560MB) of RAM. It is my belief that larger file size videos are weighing in on this resource heavily. I created a 7 second low quality video and uploaded it to the site to speed up test results. This small video is processing every time and is 685KB in size.  After confirmation the videos were processing I tried a little bit larger video 25MB in size 40 minutes ago from this message and it is still processing. We really need a better solution for video processing in the future I feel. I would like to see the progress of the upload and processing if possible without using a flash uploader. If this latest video (very old file) fails processing then I will try a newer file of equal size. If the following also fails to process then I will find my upload file size restriction. Fact is a 25MB video is not that huge. I am off to bed for now.

My extended thanks to Newton for offering his personal time on this issue and as well everyone else who contributed a thought to correct this issue. Thanks.

Armed with what knowledge I've gained I have attached a screen shot of changes I made to process video. I know to a critic it is not typical but these php settings are what caused it to work. I will tweak these as I learn more.

I have a similar problem... Uploading sounds and video's is not possible. They get stuck at "pending processing"...

I checked the ffmpeg file, but that is 777, so that couldn't be the problem. I have installed the latest version of Dolphin manually and i downloaded a new version of the ffmpeg file and placed it on the good location.I don't get any ( error or other ) mails about the subject.

I don't have a lot experience with Dolphin and haven't a clue how to fix it... Maybe someone can help me out? I can send you the login details, so you can take a look at it.

Did you setup the cron job for Dolphin? That's required for video and sound processing to work.

As sad, i don't have a lot experience with that. So i haven't set that up... Isn't that standard in Dolphin?

It's required to be setup during the installation. If it wasn't, it needs to be before things like file processing and system maintenance will work. The basic command should look like this:

cd /home/[yourusername]/public_html/periodic; /usr/local/bin/php -q cron.php

Adjust the paths to match your site and server. The cron job should be set to run every minute.

Where do i need to put it?

Your hosting control panel should have a section to add cron jobs. If you're not sure where, contact your host. I can also take a look, but I'll need your hosting control panel login.

So i need to create a cron job with this line: cd /home/[yourusername]/public_html/periodic; /usr/local/bin/php -q cron.php
instead of yourusername i need to fill in my dolphin username  or?

That was only an example. Use the actual path to Dolphin. This and the correct PHP path are in your /inc/header.inc.php file.

I will be happy to help as well if Nathan is too busy.

Set up cron job. But still they are stuck in pending in processing... Video and Sounds.

Cron is not setup right. I get this message: /bin/sh: /var/www/vhosts/hea.vn/httpdocs/: is a directory

When you first set up Dolphin, it gives you what it thinks is the correct cron job to use; did you copy that down?

Now Nathan gave you an EXAMPLE of a cron job, his example is not for all servers, it is just an example.

you could use <path to php> -q  <path to cron.php>

You are going to need someone that can look at your settings to help with this.  Nathan volunteer to help (he may be busy) and he is very knowledgeable in Dolphin and servers.  I can take a look as well.

Here is an example from an Arvixe hosting account with cpanel

php -q /home/account/public_html/periodic/cron.php

You need to also specify the /periodic directory, as shown in my example. Can you post your command?

If you can help me that would be nice. I can't fix this. I can make nice websites, but doesn't have a clue how all the technical stuff works..
What login info do you need from me? Than i send it... ( if you want :P ) 

Also a problem with my time. Don't know if it's because of the error in the cron job. http://www.boonex.com/forums/#topic/Problem-with-time.htm